I.T. Simplified. Managed IT services and cybersecurity for businesses across Chicagoland, Milwaukee and Northwest Indiana.
This is our promise
- Fewer interruptions for your team: 24/7 monitoring, scheduled patching and tested backups catch most problems before anyone has to open a ticket.
- Within your first 90 days, we will deliver a technology roadmap with clear, prioritized recommendations.
- Your business will be protected by managed detection and response, multi-factor authentication on every account, email filtering, disk encryption and security awareness training, with servers, networks and backups monitored 24/7.
- Onboarding a new employee will be smooth: give us 7 business days’ notice and accounts, device and access are set up before their first day.
- We will help your team use AI securely and efficiently, starting with our free AI readiness self-assessment.
- Your fee follows your headcount: add or remove users as your company changes.
Industries we serve
Managed IT that knows how your industry works
We specialize in three industries with strict security and compliance demands, and bring the same discipline to every business we support.
IT for Law Firms
Keep matters moving and pass your clients' cybersecurity audits, with document management and billing systems that stay up.
Compliance: client security audits, outside counsel guidelines, confidentiality duties.
IT for law firms →IT for Financial Services
Wealth managers, RIAs (registered investment advisers), CPA firms and community banks get security built for regulators, auditors and cyber insurers.
Compliance: SEC Regulation S-P (the SEC’s customer-data privacy and breach-notification rule), the FTC Safeguards Rule (data-security requirements for non-bank financial firms), cyber insurance requirements.
IT for financial services →IT for Manufacturers
Protect uptime on the shop floor and the ERP (enterprise resource planning) system that runs it, from the front office to the production line.
Compliance: CMMC (the Department of Defense’s Cybersecurity Maturity Model Certification) and NIST 800-171 (the federal standard for protecting controlled unclassified information) if you supply the defense industry; cyber insurance requirements apply to every manufacturer.
IT for manufacturers →Your Industry, Too
From hair salons to nonprofits, every client gets the same proven foundation. What's unique are the applications your business runs on. We learn yours and support everything around them.
Also supporting: nonprofits, construction, SaaS and professional services.
See how it works →How we work
90% of IT is the same for every business. The other 10% is yours.
A law firm, a manufacturer and a hair salon all need the same foundation: a help desk that answers, secure email and devices, backups that work, and smooth onboarding. What makes each business different are the core applications it runs on: the document system, the ERP, the booking software, the donor database.
So we run a proven foundation for every client, then learn and support the applications your business depends on.
Are Technology Challenges Holding Your Business Back?
Technology should be driving you forward, not getting in your way. Too many businesses in Chicago (and across the nation) struggle with reactive support and never-ending technical difficulties – but here’s the good news:
Managed IT services can eliminate the constant firefighting that’s draining your productivity.
Costly Downtime
Every minute offline means lost revenue and frustrated staff who can’t serve your clients effectively.
Security Concerns
Your clients trust you with their sensitive data, and a breach could damage your reputation irreparably.
Compliance Complexity
The maze of regulatory requirements and security best practices can be overwhelming without expert guidance.
Vendor Frustration
Are you spending more time managing your IT provider than they’re spending managing your technology?
Meet CIO Landing: Managed IT for Chicago-Area Businesses Since 2012
Unlike break-fix (incident-only) providers who only respond after problems occur, we’re a managed IT services company that takes a proactive approach: continuous monitoring and preventative maintenance stop most issues before they affect your team.
Our team, named to the Channel Futures MSP 501, the annual ranking of managed service providers (MSPs), three years running (2024–2026) and to CRN’s MSP 500 Security 100 (2023–2025), combines deep expertise of the financial, legal, and manufacturing sectors with a people-first philosophy, ensuring you get both exceptional technical support and thorough strategic guidance. Founded in 2012, CIO Landing has supported Chicago-area businesses for more than a decade. See all our awards and recognition.
See the kind of benefits you’ll enjoy when you choose us:
A Team That’s as Proactive as You Are
We don’t just “fix IT” – we align technology with your business goals through a dedicated Client Success Manager (CSM) and, when you need executive-level leadership, a Fractional CIO (vCIO).
EOS-Driven Excellence
We run on EOS (the Entrepreneurial Operating System), a systematic approach that keeps our service delivery consistent and reliable.
Extended Support
7am–7pm Central Time support when you need it most, backed by 24/7 continuous monitoring of your network and systems.
Clear Communication
No geek-speak here. We explain everything in plain English so you stay informed and confident.
True Partnership
Opt for high-touch managed IT services for small businesses or co-managed support that grows with your company (rather than just maintaining what you have).
What our clients say
Managed IT Services, Made for Growing Businesses
One partner. One plan. Total peace of mind.
Based throughout Chicagoland, all our clients receive fully managed IT services that combine preventative maintenance, strategic guidance and a full security stack (managed detection and response, multi-factor authentication, email filtering, disk encryption and staff training) – delivered under one umbrella designed to help your business thrive.
Click on each service offering to learn more.
IT Support
Help desk (Mon–Fri, 7am–7pm Central) plus preventative maintenance, so small problems are fixed before they slow your team down.
Cybersecurity Services
Layered protection, threat detection and employee training that strengthen your security posture and keep your business compliant.
Cloud Computing
Secure, flexible access to critical systems from anywhere with cloud-first solutions for hybrid work.
Comms & Connectivity
VoIP (internet-based phone) and unified communications solutions that keep your team connected and productive.
BCDR (Business Continuity & Disaster Recovery)
Verified backups and recovery plans that build operational resilience, so you can keep working after an outage, ransomware attack or disaster.
Hardware & Software Procurement
Streamlined technology purchasing that ensures you get the right equipment at the right price.
CSM & TAM Support
A dedicated Client Success Manager (CSM) who acts as your account manager, plus a Technology Alignment Manager (TAM) for day-to-day operational excellence.
What Technological Success Looks Like
When you partner with CIO Landing for managed IT services, you can expect measurable improvements in four key areas:
Operational efficiency
Technology that enhances productivity, streamlines processes, and empowers your team to work effectively – whether in the office, remote, or hybrid.
Long-Term Partnership
Together, we’ll build a trusted relationship where you see us not as a vendor but as a critical partner in your success – helping you save money, make money, and improve productivity.
Proactive Prevention
We’ll help you stay ahead of cybersecurity threats and compliance challenges, reducing risk and replacing the "fire drill" approach with planned, preventative work.
IT That Supports Growth
Gain confidence that your technology investments directly support your growth, profitability, and competitive advantage through strategic alignment with business goals.
Your first 90 days with CIO Landing
Every plan is tailored to your business, but most new clients follow the same path: a smooth hand-off, a complete picture of your environment, and a written technology roadmap within 90 days.
Days 1–30
Onboarding and transition
- We coordinate the hand-off with your current provider: documentation, admin access and vendor contacts.
- Monitoring and security tools go on every device, so continuous monitoring starts right away.
- Your team gets help desk access and a clear communication plan.
Days 31–60
Full audit and quick fixes
- A complete review of devices, network, Microsoft 365 or Google Workspace, backups and user access.
- We close the urgent gaps first: patches brought current on every device, a backup restore tested end to end, and multi-factor authentication turned on for every account.
- You get a plain-English summary of your security posture and the biggest risks.
Days 61–90
Your technology roadmap
- A prioritized roadmap with recommended projects, timing and budget ranges.
- Preventative maintenance and reporting move onto a regular schedule.
- We agree on a review cadence with your Client Success Manager (CSM) to keep the plan current.
Most of our clients have 25 to 300 employees and want IT that supports growth and operational resilience, not just repairs.
What our service agreement actually says
Promises are easy to make. These are the commitments written into our published Service Levels and our Master Services Agreement (MSA), so you can hold us to them.
Response-time targets
| Priority | What it means | Response target |
|---|---|---|
| P1 – Critical | Everyone is down: all users and functions affected | Within 1 business hour |
| P2 – High | Many users or a business-critical function affected | Within 2 business hours |
| P3 – Medium | A few users or functions affected; business continues | Within 4 business hours |
| P4 – Low | One user affected; business continues | Within 1 business day |
Measured in business hours (Monday to Friday, 7am to 7pm Central) from the moment you notify us. They are written service targets rather than contractual guarantees; if we fall short, the service warranty in our MSA (below) applies. Our measured performance: our PSA ticketing system shows a technician starts working on critical tickets in under 15 minutes on average, measured from receipt to hands-on work, not just acknowledgement.
After hours and monitoring
- Outside business hours, urgent issues reach a live answering service and an on-call technician, who respond on a best-effort basis.
- After-hours work is billed at the rates in your agreement.
- Servers, networks and backups are monitored 24/7, every day of the year.
- Support channels: phone, email or the client portal.
Backups and your data
- Backup retrieval target: within 24 hours of your first request.
- Off-site backup copies are kept for 90 days; local backups for at least 7 days.
- Your data stays yours. If you ever leave, we help you take a copy with you.
- Departing employees: accounts are disabled immediately when a manager asks.
Service warranty and your exit
- Our MSA warrants that services are performed in a professional and workmanlike manner, as described in your service attachment.
- If we cannot substantially correct a deficiency in a commercially reasonable manner, you may end the deficient services and we refund the fees you prepaid for them.
- Standard term is 36 months, renewing for the same length unless either side gives written notice at least 60 days before the end.
Read the full Service Levels page · Master Services Agreement (PDF) · Pricing
Questions businesses ask before choosing an IT provider
What is managed IT, and how is it different from break-fix support?
Break-fix (incident-only) support reacts after something breaks. Managed IT is proactive: we continuously monitor, maintain and secure your systems to prevent problems, and we plan your technology with you so it supports your business goals.
How much do managed IT services cost?
One plan covers all your day-to-day IT: $150 to $225 per user per month, depending on the complexity and maturity of your environment. Projects are quoted separately. See pricing
How fast do you respond to support requests?
Our written targets are 1 business hour when everyone is down, 2 hours for critical systems, 4 hours when a few users are affected and 1 business day for single-user issues, measured in business hours (Monday to Friday, 7am to 7pm Central) from the moment you notify us. They are written service targets rather than contractual guarantees; if we fall short, the service warranty in our Master Services Agreement applies. Our measured performance: our PSA ticketing system (Professional Services Automation, the software that logs every ticket) measures the time until a technician actually starts working on a ticket, not just when the request comes in, and on critical issues that average is under 15 minutes. Clients reach a person at 847-868-9208. Full details on our Service Levels page.
Do you offer on-site support?
Yes. Most issues are resolved remotely for speed, and our technicians come on-site when a situation requires it, such as hardware repairs. We have offices in Northfield and Chicago.
Can you work alongside our in-house IT staff?
Yes. We often partner with in-house IT teams to provide extra support, take on specific projects, or handle routine work like monitoring and maintenance (co-managed IT).
How do you switch us from our current IT provider?
We handle the transition: we work with your existing provider to transfer documentation, access credentials and other critical information, with a clear communication plan and minimal disruption. The first 90 days focus on onboarding, a full system audit and fixing immediate issues.
What areas and industries do you serve?
We serve businesses across Chicagoland and beyond, including Naperville, West Dundee, Tinley Park, Lake Forest, Valparaiso and Merrillville (Indiana), and Milwaukee and Kenosha (Wisconsin). We also support clients in California and Minnesota, satellite offices across the U.S. and remote team members worldwide. We specialize in law firms, financial services and manufacturers, and support any business that runs on computers and the internet.
How do you keep my business secure?
We use layered protection: we assess vulnerabilities, secure devices and email, monitor threats around the clock, train your staff and respond quickly to incidents. For background on good security practice, see the NIST (National Institute of Standards and Technology) Cybersecurity Framework and the FTC’s cybersecurity guidance for small businesses, plus CISA’s StopRansomware resources and the SBA’s small business cybersecurity guide.
Key takeaways
- Proactive managed IT, cybersecurity and a dedicated Client Success Manager (CSM) under one monthly plan, with Fractional CIO (vCIO) leadership available as an add-on when you need it.
- Written response-time targets: 1 business hour for a company-wide outage, 2 hours for a critical system. Our measured performance: our Professional Services Automation (PSA) ticketing system measures the time until a technician actually starts working on a ticket, not just when it comes in, and on critical issues that average is under 15 minutes. Servers, networks and backups are monitored 24/7.
- Two offices, Northfield and downtown Chicago. On-site service within a two-hour drive of Northfield: Chicagoland (Chicago, Northfield, Lake Forest, Naperville, West Dundee, Tinley Park), southern Wisconsin (Milwaukee, Kenosha) and Northwest Indiana (Valparaiso, Merrillville). Remote support for our clients’ offices anywhere in the U.S.
Not ready for a call? Take the free cybersecurity self-assessment →
Ready to Stop Worrying About IT?
Book a discovery call today.
Business leaders trust us to simplify their technology decisions. Find out how we can streamline yours in just 30 minutes.
Offices in Northfield and downtown Chicago. Serving Chicagoland, Milwaukee and Northwest Indiana. Chicago · Northfield · Lake Forest · Naperville · West Dundee · Tinley Park · Milwaukee · Kenosha · Valparaiso · Merrillville
Tuesday, December 8 · 11:00 AM CT · 45 min
Your Employees Are Using AI. Do You Know Where Your Data Is Going?
When your team uses personal ChatGPT or Claude accounts on company computers, your client data can end up where you can’t see it. In 30 minutes we’ll show you where the risk is and a 6-step roadmap to get AI under control.
Co-hosted by CIO Landing & Spej · Sagar Pandya & Mauro Cretari