Was Your IT Services Company Acquired?
Track MSP acquisitions and understand how they may impact your service quality. If your provider was acquired and service has changed, we can help.
What Happens When Your MSP Gets Acquired?
Since 2019, there has been a significant rise in mergers and acquisitions of managed service providers and IT firms across the United States. If you're reading this page, you're likely concerned about what this means for your business. Of course, you are nervous as the customer of an acquired IT firm—and you should be.
Why Customer Service Often Declines After Acquisitions
When your MSP is acquired, the new parent company may not share the same values, priorities, or commitment to service that attracted you to the original provider. Here's what typically happens:
- Culture Shift: The personal relationships and responsive service you valued often disappear as the acquiring company implements standardized processes and centralized support.
- Employee Turnover: The technical team who knew your business inside and out often leaves within the first year. Research shows over 50% employee attrition post-acquisition is common.
- Service Degradation: As experienced employees depart, service quality typically declines. Response times slow, tickets take longer to resolve, and the "white glove" service becomes generic support.
- Priority Changes: Your account may no longer be a priority as the acquiring company focuses on integration challenges and larger clients.
- Price Increases: Many customers experience unexpected price hikes 6-12 months after acquisition as the new company seeks to improve margins.
If Your MSP Was Acquired and Service Has Changed...
CIO Landing can help you transition to a stable, customer-focused managed IT services provider that puts your business first.
We understand the frustration and disruption of dealing with an acquired MSP. Our team specializes in smooth transitions, maintaining your existing infrastructure while improving service quality. We're committed to long-term partnerships built on trust, transparency, and exceptional support.
Comprehensive MSP Acquisition Tracker (2019-2025)
Below is our comprehensive database tracking MSP and technology company acquisitions across the United States since 2019. Use this tracker to see if your current or former IT services provider has been acquired, and understand the broader consolidation trends affecting the industry. This data helps you make informed decisions about your IT partnership.
The Real Impact on Your Business
When your MSP is acquired, you're not just getting a new vendor—you're often losing the service quality, responsiveness, and relationships that made your original provider valuable. Here's what typically happens:
- Service Disruption: Over 50% of customers report declined service quality within 12 months of their MSP being acquired. The white-glove service you relied on often becomes generic, centralized support.
- Loss of Key Technical Staff: More than half of employees leave after an acquisition, taking institutional knowledge about your systems with them. The engineers who knew your infrastructure intimately are replaced by rotating support staff.
- Slower Response Times: Your dedicated support team is replaced by a centralized help desk with longer hold times and less familiarity with your business needs.
- Broken Relationships: The account manager you trusted is gone, replaced by a sales rep focused on upselling rather than partnership.
- Price Increases: Many customers face unexpected rate hikes 6-12 months post-acquisition as the acquiring company seeks to "optimize" profitability.
If this sounds familiar, you don't have to accept declining service. CIO Landing can help you transition to a stable, customer-focused IT partner committed to your success.
Is Your MSP Service Not What It Used to Be?
If your IT services provider was acquired and you've noticed declining service quality, longer response times, or increased frustration—you're not alone. Many businesses face this challenge after their trusted MSP is purchased by a larger company.
CIO Landing specializes in smooth transitions for businesses impacted by MSP acquisitions.
Talk to Our Team About Your SituationAbout This Database
This comprehensive tracker includes MSP and technology company acquisitions across the United States from 2019-2025. Data is compiled from multiple sources including ChannelE2E, MSSP Alert, industry press releases, and verified M&A databases. Global acquisition statistics: 530+ deals in 2020, 830+ in 2021, 1000+ in 2022, 330+ in 2023, and 230+ in 2024.This page is regularly updated as new acquisitions are announced. Last updated: April 2026.
Key Data Sources & References
This acquisition database is compiled from authoritative industry sources:
- ChannelE2E - Leading MSP and technology M&A news
- MSSP Alert - Managed security services provider M&A tracking
- Channel Futures - Technology channel M&A coverage
- PR Newswire - Official company press releases
- CRN - Channel industry news and analysis
- Opollo - MSP market analysis and trends
- Solganick & Company - M&A advisory and market reports
- Company Press Releases - Direct announcements from acquiring companies
Note: Some acquisitions may not have publicly available links as they were private transactions. We continuously update this database as new information becomes available.