How It Works
‘Managed services’ are new territory for many of our clients. To clear up any confusion, here’s a guide to what’s included in our support offering and what you can expect when you partner with us.
All Our Clients Receive Comprehensive Technology Support
All-inclusive. Full-service. End-to-end. However you prefer to label it, our managed technology support service covers everything you need to make IT run seamlessly and strategically across your business.
No need to pick and choose individual components; when you partner with us, you’ll receive complete IT coverage, from daily helpdesk assistance to executive-level strategic planning.
Confidence
Complete assurance that your technology investments work together to support your goals.
Simplicity
No more juggling multiple vendors or wondering if something important is being overlooked.
Trust
Peace of mind knowing every aspect of your technology is covered by one trusted team.
Freedom
Freedom to focus on growing your business while we handle all the complexity behind the scenes.
What’s Included?
Your partnership includes:
Core Operations
- Daily Technical Assistance – Responsive help via phone, email, and chat for any technology issues
- 24/7 System Monitoring – Continuous oversight of your technology infrastructure with proactive maintenance
- On-Site Technical Support – Hands-on assistance when remote resolution isn’t possible
Strategic Guidance
- Strategic Technology Planning – Executive-level guidance from your dedicated virtual CIO
- Account Management – Your Technical Account Manager ensures smooth everyday operations and project coordination
Infrastructure & Systems
- Network Infrastructure – Design, implementation, and ongoing management of your connectivity
- Communication Systems – Professional voice, video, and collaboration platform management
- Advanced Security Protection – Multi-layered defense systems and threat monitoring
- Data Protection & Recovery – Comprehensive backup solutions and business continuity planning
Business Support
- Technology Procurement – Expert guidance on hardware and software purchasing decisions
- Project Implementation – Professional management of technology initiatives and upgrades
- Device Management – Ensuring proper configuration, updates, security patching, performance optimization, and troubleshooting
- Compliance Assistance – Guidance on regulatory requirements and industry standards
- User Training & Support – Helping your team leverage technology effectively
Core Operations
Strategic Guidance
Infrastructure & Systems
Business Support
- Daily Technical Assistance – Responsive help via phone, email, and chat for any technology issues
- 24/7 System Monitoring – Continuous oversight of your technology infrastructure with proactive maintenance
- On-Site Technical Support – Hands-on assistance when remote resolution isn’t possible
- Strategic Technology Planning – Executive-level guidance from your dedicated virtual CIO
- Account Management – Your Technical Account Manager ensures smooth everyday operations and project coordination
- Network Infrastructure – Design, implementation, and ongoing management of your connectivity
- Communication Systems – Professional voice, video, and collaboration platform management
- Advanced Security Protection – Multi-layered defense systems and threat monitoring
- Data Protection & Recovery – Comprehensive backup solutions and business continuity planning
- Technology Procurement – Expert guidance on hardware and software purchasing decisions
- Project Implementation – Professional management of technology initiatives and upgrades
- Device Management – Ensuring proper configuration, updates, security patching, performance optimization, and troubleshooting
- Compliance Assistance – Guidance on regulatory requirements and industry standards
- User Training & Support – Helping your team leverage technology effectively
"Total peace of mind!"
“We have peace of mind knowing that CIO Landing handles our IT problems and is on point at any hour of the day or night. They have done so – hassle-free –for more than five years.”
Debbie
Law Services
What Technological Success Looks Like
When you partner with CIO Landing for managed IT services, you can expect measurable improvements in four key areas:
Discovery & Assessment
We conduct a comprehensive evaluation of your current technology environment and business goals to develop a customized transition plan.
Strategic Partnership
Regular Technology Business Reviews (TBRs) ensure your technology roadmap stays aligned with your business objectives and growth plans.
Structured Onboarding
Our team spends 2-5 business days documenting your systems, installing monitoring software, and ensuring stable backups are in place.
System Stabilization
Within the first month, we complete full documentation and transition to proactive monitoring while your team adapts to our support processes.
How You’ll Transform
Working with us means using technology for growth and success rather than just maintaining what you have. We take the time to understand your business today to prepare your business for tomorrow, and that fundamental shift creates lasting transformation.
From Technology Firefighting to Strategic Planning
No more dropping everything to deal with IT crises. You’ll have predictable tools that support your business roadmap instead.
From Scattered Vendor Relationships to Unified Partnership
With one trusted team handling everything seamlessly, you’ll soon forget the frustration of coordinating multiple technology vendors.
From Uncertain IT Investments to Confident Decisions
Move from guessing what technology you need to making informed investments that align with your goals and industry demands.
From Reactive Problem-Solving to Proactive Prevention
Swap constantly responding to technology issues for experts that anticipate and prevent problems before they impact your operations.
Ready to Stop Worrying About IT?
Book a discovery call today.
Business leaders trust us to simplify their technology decisions. Find out how we can streamline yours in just 30 minutes.
