Experience IT as It’s Meant to Be
Professional IT support services in Chicago.
IT Support Challenges Can Slow Your Business Down
When technology works seamlessly, your business thrives. When it doesn’t? Operations can grind to a halt.
Our Chicago IT support team provides comprehensive helpdesk support, proactive monitoring, and strategic guidance that transforms IT from a holdup into a competitive advantage.
Slow Response Times
When IT issues arise, every minute of downtime costs you productivity and revenue.
Reactive IT Support
Waiting for problems to break before fixing them leads to constant firefighting and user frustration.
Limited Expertise
Your current IT support provider may lack the specialized knowledge needed for complex business systems.
Unpredictable Costs
Pay-as-needed IT support creates budget surprises when you can least afford them.
Choose Trusted IT Support Services in Chicago
As your trusted IT support provider, we combine rapid response times with strategic thinking, ensuring your IT infrastructure supports your growth rather than constraining it.
What sets us apart?
Proactive Monitoring
24/7 system monitoring that identifies and resolves issues before they impact your business.
Extended IT Support Hours
IT helpdesk support is available M-F 7am-7pm CST we’re here when you need us most.
Business-First Approach
We understand how technology impacts your operations and prioritize accordingly.
Industry Expertise
We hold specialized knowledge in legal, financial services, and manufacturing IT requirements.
Personal Service
We get to know your team and their specific needs, providing personalized support over cookie-cutter fixes.
Strategic Guidance
Our IT support services include planning and optimization, not just immediate problem-solving.
"Total peace of mind!"
“We have peace of mind knowing that CIO Landing handles our IT problems and is on point at any hour of the day or night. They have done so – hassle-free –for more than five years.”
Debbie
Law Services
What’s Included in Our IT Support Services?
All of these IT support capabilities are included as part of our managed services approach.
Rather than selling individual services separately, we deliver comprehensive support that works together to keep your technology running smoothly and strategically aligned with your business goals.
Remote IT Helpdesk Support
Expert technical support via phone, email, or live chat with rapid response times and remote troubleshooting that gets to know your team’s specific needs.
On-Site IT Support
Our experienced technicians provide prompt on-site assistance across Chicago for hardware failures and complex issues that require hands-on support.
24/7 Remote Monitoring & Maintenance
Advanced monitoring tools track your systems around the clock, detecting issues before they impact users and performing automated maintenance to prevent downtime.
Learn more about our cybersecurity solutions.
IT Asset Management
Comprehensive tracking of all hardware and software assets, including lifecycles, warranties, and licenses, for better planning and compliance.
Strategic IT Planning
Proactive guidance on technology decisions and system optimization through regular reviews that ensure your IT supports your objectives.
Learn more about our vCIO capabilities.
Tailor Our IT Services to Suit Your Business Needs
While many of our clients outsource their entire IT department to us, others choose to outsource parts of their infrastructure. This allows them to free up their valuable in-house IT resources to focus on higher-priority technology opportunities and growth initiatives for the company, while we handle day-to-day maintenance.
Fully Managed IT Support
Perfect for businesses ready to outsource their entire IT function.
We become your complete IT department, handling everything from daily helpdesk support to strategic planning. You get comprehensive IT support services without the overhead of hiring internal staff.
Co-Managed IT Support
Ideal for businesses with existing IT teams who need additional expertise and resources.
We work alongside your internal staff, providing specialized skills, advanced tools, and strategic guidance that enhances your team’s capabilities without replacing them.
Frequently Asked Questions
Get answers to our most commonly asked questions about our managed IT support services.
How do Managed IT Services differ from traditional IT support?
Traditional IT support is typically reactive, addressing problems as they arise. Managed IT support, on the other hand, takes a proactive approach by continuously monitoring, maintaining, and optimizing your IT infrastructure. This helps prevent issues before they occur, provides ongoing strategic planning, and ensures your technology aligns with your business goals.
How do you determine which IT services my business needs?
We start with a comprehensive assessment of your current IT environment, business operations, and goals. Based on this evaluation, we’ll recommend a tailored plan that addresses your specific needs, covers any vulnerabilities, and ensures your technology can grow with your business.
How quickly can I get started with Managed IT Services?
Once you decide to partner with us for managed IT support services, we can typically onboard your business quickly, depending on the complexity. The exact timeline depends on the complexity of your IT environment, but we prioritize a smooth transition to minimize any disruption to your business.
Do you offer 24/7 IT support?
No, but we do provide 24/7 monitoring. We provide support 7am-7pm Mon-Fri for continuous oversight and proactive maintenance.
What’s your average response and resolution time?
Our average response time for managed IT support clients is under 15 minutes for critical issues, and most problems are resolved within a few hours. For complex cases, we keep you informed every step of the way while working to resolve the issue as quickly as possible.
How do you handle critical system outages or emergencies?
We prioritize critical outages and emergencies, activating our incident response protocols immediately. Our team works around the clock to identify the root cause, restore functionality, and prevent further disruptions. You can count on our managed IT support to minimize downtime and keep your business running.
Can you work alongside my existing IT staff?
Absolutely. We often partner with in-house IT teams to provide additional support, handle specific projects, or take care of routine tasks like monitoring and maintenance. This allows your team to focus on strategic initiatives while we handle the day-to-day.
Do you offer on-site support or remote-only assistance?
We provide both! We’re one of the few IT service providers who still offer on-site support. Most issues can be resolved remotely, which means faster resolution times, but if a situation requires physical presence—such as hardware repairs—our on-site technicians are available to assist, and charges may apply.
What happens if I need more or fewer services later on?
Our managed IT support services are scalable and flexible. If your needs change, we can easily adjust your service plan to add or remove offerings. This ensures you’re never paying for services you don’t need while still having access to everything you require.
How do you transition from our current IT provider to your team?
We handle the entire transition process to make it as smooth as possible. This includes working closely with your existing provider to transfer documentation, access credentials, and other critical information. Our team ensures minimal disruption during the handover and provides you with a clear communication plan.
What should I expect during the first 90 days?
The first 90 days focus on setting up a strong foundation for your IT environment. This includes onboarding, conducting a thorough system audit, addressing any immediate issues, and implementing best practices.
Does my small business need IT support?
Yes! Even mom-and-pop shops rely heavily on technology to operate efficiently. That makes professional IT support for small businesses essential for preventing costly downtime, ensuring data security, and leveraging technology to drive your growth.
What is the difference between IT support and helpdesk support?
Helpdesk support typically focuses on resolving immediate user issues like password resets and software problems. Our comprehensive IT support in Chicago includes helpdesk support plus proactive monitoring, maintenance, security management, and strategic planning for your technology needs.
Can you support our specialized industry software?
Certainly. As an experienced provider, we can support many industry-specific applications for law firms, accounting practices, manufacturers, and other professional services. We’ll work with your software vendors to ensure everything runs optimally.
Think we’ve missed something?
Ready to Stop Worrying About IT?
Book a discovery call today.
Business leaders trust us to simplify their technology decisions. Find out how we can streamline yours in just 30 minutes.
