Documents

These are the agreements that govern every CIO Landing managed IT relationship. Want the short version first? Read our plain-English service levels and what’s included summary.

• Master Services Agreement (MSA): the main contract between your company and CIO Landing.
• Service Attachment for Managed Services: how the managed IT service works, including term, renewal and onboarding.
• Schedule of Services: the IT service catalog, listing what each plan includes, support desk procedures and backup details.
• Data Processing Agreement (DPA): how we handle and protect your data.
• Service Level Objectives: response-time targets by priority, from 1 business hour for a full outage to 1 business day for a single-user issue.
• Schedule of Third-Party Services: third-party products and services that may be part of your solution.